Report a faulty socket
Before you report a fault, help us narrow it down – it saves you and support some time.
In rare cases, the network connection itself is faulty. Before reporting it, go through this checklist – most cases sort themselves out along the way.
Checklist before reporting
- Does the network status page show an outage affecting your dormitory?
- Have you swapped the network cable for another one, at least Cat 5e FTP?
- Does a neighbor's or friend's device work on your connection?
- Does your own device (router or computer) work on a different, working connection? If not, the problem is likely with the device, not the connection.
- Is your connection blocked?
- Have you gone through the steps under My internet isn't working?
Check network status
status.stw-bonn.de
Report the fault
If you've ruled out a fault with your own device or cable using the checklist above, fill out the fault report form and email it to netadmin@stw-bonn.de.