StudNet Bonn - Studentenwohnheime Bonn StudNet
  • Internet Access
    • Setup Internet
    • Wifi routers
    • Password reset
    • Data volume
    • Netpolicy
  • Setup Internet Login
    •  Windows
    • Basic network
    • Windows 10
    • Windows 8
    • Windows 7
    • OpenVPN
    •  Apple OS
    • Basic network
    • macOS
    • OpenVPN
    •  Wifi Router
    • TP-Link
    • ASUS
    • OpenWRT
    •  Linux / Unix
    • OpenVPN
    • PPTP
  • Support
    •  Help
    • Fault diagnosis
    •  General
    • Password lost
    • Network socket lock
    • Network cable
    • Passwordless authentication
    • Help (FAQs)
    •  Wifi-Routers
    • Connect wifi router
    • Wifi 5 GHz
    • Wifi password TP-Link
    • Wifi password ASUS
    • MAC Clone function
    •  Contact
    • Support / Hotline
    • Report defect
  • Information
    •  General
    • Dormitories
    • Data volume
    • Prepaid
    • Network Policy
    •  Expert-Info
    • Firewall
    • Linux-Router
    • Static IP
    • Subnets
    • IPV6
    •  Netservices
    • FTP-Server
    • University services
    • StudNet Wifi
    •  Documents
    • Dokumente Netz
    • Protokolle
  • Impressum
01.11.2017
    • deDeutsch
    • enEnglish

FAQs - Frequently asked questions

Setup and Support

  • How do I set up the Internet connection?
  • Who can be contacted, if additional help is needed?

Connection errors

  • My Internet connection does not work (anymore). What can I do?
  • The link LED on the computer is not in state "on" (green).
  • The Internet Login (VPN) is interrupted and an error message is shown.
  • The Internet connection is slow. Why?
  • The Internet connection is terminated within a short period of time and must be restarted.

Using a wifi router

  • What is important when using a wifi router?
  • How to set up a recommended TP-Link router?
  • How to set up a recommended ASUS router?
  • The wifi router does not connect to the network. Setup correct?
  • The wifi connection speed is very slow and there a lots of disconnects.

Password

  • I cannot remember my password.
  • What is my "Personenkennziffer"?
  • What is my user name?

Data volume

  • How many data volume can be used each month?
  • How many data volume have I already used up?
  • How many data volume can I still use this month?
  • How can I purchase additional data volume?

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