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en:support:internet:win:error [18.06.2020] (aktuell)
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 +====== Windows PPTP VPN errors ​ ======
  
 +On this page we will try to give some hints about PPTP VPN errors that can occur under Windows.
 +
 +If you have any difficulties on setup or usage you can switch to the [[en:​support:​internet:​win:​openvpn|OpenVPN protocol]] where the listed errors cannot occur.
 +
 +{{fa>​info-circle}} **If you encounter error 691, your user name and/or password are wrong. Switching to the OpenVPN protocol will not help.**
 +
 +\\
 +=== Error 691 ===
 +
 +This error means, that user name and/or password are wrong. To check if your login data are correct, please visit <php> echo cygnus_netstatsite();​ </​php>​.
 +If the login is not possible there, your user name and/or password are not matching to the stored data or the registration is not finished.
 +In this case it is easiest to reset your account through [[en:​support:​reset|password reset]] and register again.
 +
 +\\
 +=== Error 769 ===
 +
 +This error occurs when the network connection to the local network is not present.
 +It means that the necessary dial-in VPN server are not reachable.
 +If a fully working connection to the local network is present can be checked by trying to access <php> echo cygnus_supsite();​ </​php>​.
 +If this site is not reachable, the following could be the cause:
 +
 +  * the IP address or the DNS server address are wrong. Both have to be set to be acquired automatically (Trojans/​computer viruses can mess up the DNS configuration).
 +  * the [[en:​support:​blocked|network socket is locked]].
 +
 +A full diagnosis of the network connection is described in our FAQs under [[en:​support:​faqs:​worknomore|My Internet does not work (anymore)]].
 +
 +If the site <php> echo cygnus_supsite();​ </​php>​ is reachable and error 769 shows up, the following might be the cause:
 +
 +  * the VPN connection was created manually and when entering the server address <php> echo cygnus_html_bold(cygnus_vpn_server_address());​ </​php>​ an additional space character was entered at the end of the line. Please check.
 +
 +\\
 +=== Error 800 ===
 +
 +Error 800 can occur, if a firewall software is installed on the computer. This can cause problems with the Internet Login.
 +To check if this is an issue, please deactivate the firewall and try again. If this helps, you need to reconfigure the firewall to support PPTP VPN.
 +Please contact the manufacturer of the firewall on how to do this. You can also use Windows internal firewall.
 +If a deactivating the firewall does not help, you might need to fully uninstall the firewall and/or antivirus software.
 +
 +\\
 +=== Errors on setup under Windows: "​Wizard is not responding"/"​Invalid connection name"​===
 +
 +In both cases the system service **Routing and RAS** is inactive. The service must be started.
 +Consult the manufacturer of your computer in such a case, since this is an error in the system software.
 +
 +\\
 +=== Error 619 (CISCO-VPN) ===
 +
 +This problem can occur if you have installed the Cisco VPN dialer or CISCO VPN client.+
 +In this case please disable the firewall of the Cisco client (Stateful firewall).
 +If this does not help, please fully uninstall the Cisco VPN client.