E-mail support

If you send an e-mail concerning a problem with the Internet connection, please always include the following information, so that we can help efficiently:

• always include the network configuration (see below)
• detailed error description with full error message (if possible including screenshots)
• photo of the used network cable (print on cable and picture of the connector)
• full name
• address (street, building number and city)
• room number
• number on the network socket (if available)
• user name of Internet connection (user ID of StudNet account) (if known)
• time of the problem (ex: 03/28/2011 at 18:37:23)

Use the tutorial for your operating system:

• Send network configuration TP-Link wifi router
• Send network configuration ASUS wifi router
• Send network configuration Windows
• Send network configuration macOS/Linux

Please send your e-mail with the above mentioned information to: netadmin@stw-bonn.de