Contact support
The automatic hotline answers around the clock. Write to the same support by email or on Telegram.
Call · 24/7
Automatic hotline
Handles most questions, checks network status and diagnoses your connection.
Write
Telegram
Send your question in the chat. You can attach screenshots and files.
On site
Network mentors
They live in your building and can look at your device in person.
Call the hotline
Call if you have a question or your connection does not work — even without internet.
The automatic hotline answers around the clock. It handles most questions about your internet access, checks whether there is an outage, and diagnoses your connection. That includes telling you whether your connection is blocked.
Call the hotline
0228 / 28627252
Email or Telegram
Write to the same support by email or on Telegram. Take whichever you prefer. Attachments work either way.
Write an email
netadmin@stw-bonn.de
Telegram
t.me/StudNetBonnSupportBot
Network mentors in your dormitory
The network mentors live on site, can look at your device and solve most problems right away. Most dormitories post a list of names, sometimes with office hours.
Before you get in touch
Is there a known outage?
status.stw-bonn.de
Is your connection blocked?
What support can do
Support covers the network up to the wall socket in your room. Everything after that — your Wi-Fi router, the devices behind it, the network cable to the socket and the software on your computer — is your responsibility. We are still happy to help you get set up, but we cannot repair devices or fix operating systems.
If the socket itself is broken, that is our responsibility: report a faulty socket.