Student dormitories in Bonn
Internet in your dormitory
StudNet is your dormitory’s own internet connection – not a plan from a regular provider (more on that). Get set up, fix a problem, unblock your connection: what do you need?
Just moved in?
Get online in four steps.
Internet not working
Find the cause in five steps.
Connection blocked
Understand why, fix it, unblock.
Wi-Fi router
Which one works and how to set it up.
Support
Automatic hotline, email, Telegram.
Data volume
Usage, throttling, buying more.
Forgot your password
Reset your access and register again.
startup.stw-bonn.de My account and data volume
netstat.stw-bonn.de Network status
status.stw-bonn.de
Who can help
The automatic hotline answers around the clock. It handles most questions, checks network status and diagnoses your connection — even if your internet is down.
Call the hotline
0228 / 28627252
Write to the same support by email or on Telegram. Attachments work either way.
Write an email
netadmin@stw-bonn.de
Telegram
t.me/StudNetBonnSupportBot
The network mentors in your dormitory can look at your device on site. Most dormitories post a list of names, sometimes with office hours.
See what support needs from you before you write.
For housing, canteens, funding and applications, go to Studierendenwerk Bonn. The student self-administration has its own site about dormitory life — reachable only from within the StudNet and the University of Bonn networks.